Frequently Asked Questions

• If you bought your ticket online, you will need to present a copy of the confirmation emails you received when you made your purchase.
• If you have a paper ticket, you will need to bring it along.
• NHS Covid Pass + proof of negative LFT. To keep everyone safe!  
• If you’re lucky enough to look under 25 years old, we might ask for proof of age. Any of the usual forms of photographic ID are fine.

Don’t worry, we can change your ticket for you – just send an email to us at srilanka@imperial.ac.uk . We might ask you to purchase a top-up item to convert your ticket type.

Yes. Online tickets, if not part of a VIP table reservation are transferable. Just email them a copy of the confirmation email you received and make sure that they can present a copy at the front desk. You will also need to inform us on srilanka@imperial.ac.uk of the transfer and the recipient’s name before the date of the event.

Unfortunately, all products purchased on our online shop are NON-REFUNDABLE.

• If you bought your ticket online, you will need to present a copy of the confirmation email you received when you made your purchase.
• You will need to bring a valid Student ID indicating that you are still considered a full-time student on the 19th February 2022. Please note that if your Student ID has only an unlabelled date printed, we will consider it as a date of expiry.
• If you have a paper ticket, you will need to bring it along.
• NHS Covid Pass + proof of negative LFT. To keep everyone safe!  
• If you’re lucky enough to look under 25 years old, we might ask for proof of age, using government issued photographic ID. 

You could bring any official letter or document that confirms that you are a student. If you aren’t able to get one, we’ll let you in if you can provide proof that you’re 14+ years old.

If the ticket you need is more expensive than the one that you have bought, we can change your ticket for you – just send an email to us at srilanka@imperial.ac.uk. We might ask you to purchase a top-up item to convert your ticket type. Unfortunately we will not be able to change a more expensive ticket for a less expensive one.

Yes. Online tickets, if not part of a VIP table reservation are transferable. Just email them a copy of the TWO confirmation emails you received and make sure that they can present a copy at the front desk. You will also need to inform us on srilanka@imperial.ac.uk of the transfer and the recipient’s name before the date of the event.

Unfortunately, all products purchased our online shop are NON-REFUNDABLE.

Late tickets (student and adult) are priced at £10 more than the standard tickets. 5 days prior to Sapphire (14/02/22 12:00pm GMT) they will be the only ticket option available.  

Late tickets have been introduced this year to encourage guests to purchase their Sapphire tickets in advance. For safety reasons mentioned below we will NOT be selling tickets on the door.   

The Return of Sapphire is highly anticipated! Secure your ticket for the best price by booking EARLY! In the 5 days prior to Sapphire (from 14/02/22 12:00pm GMT) the only tickets available will be late tickets. So, get together all your friends/family asap and book your tickets to avoid disappointment. 

Please see the ‘Adult’ and ‘Student’ sections for what is required for individual ticket types.

• You will need to bring along print-outs of the confirmation email you received when you purchased your VIP Table Reservation.
• You will also need to present tickets for the individual ticket-holders at your table. Please see the ‘Adult’ and ‘Student’ sections for what is required for individual ticket types.
• NHS Covid Pass + proof of negative LFT. To keep everyone safe! 

Yes. Please do get in touch with us at srilanka@imperial.ac.uk .

Unfortunately, all products purchased on the online shop are NON-REFUNDABLE.

If you are unable to find 10 people for a VIP table that you have already purchased, please do get in touch with us at srilanka@imperial.ac.uk

• You will need to bring along print-outs of the confirmation email you received when you purchased your VIP Table Reservation.
• You will also need to present tickets for the individual ticket-holders at your table. Please see the ‘Adult’ and ‘Student’ sections for what is required for individual ticket types.
• NHS Covid Pass + proof of negative LFT. To keep everyone safe!

Once you have purchased your VIP booth reservation, please get in touch with us at srilanka@imperial.ac.uk to select your booths as we will be allocating booths on a first-come-first-served basis. Please note that, due to seating efficiency, we will be unable to allocate VIP booths to you without at least 2 accompanying tickets.

Yes. Please do get in touch with us at srilanka@imperial.ac.uk.

Unfortunately, all products purchased on the online shop are NON-REFUNDABLE.

If you are unable to find at least 2 people for the VIP booth that you have already purchased, please do get in touch with us at srilanka@imperial.ac.uk.

Unfortunately, due to venue policy changes Sapphire 2022 is a 14+ only event. This is with the safety of children under 14 in mind.  

We will ask all guests to bring their NHS Covid Pass to show evidence of; full vaccination status; recovery from COVID-19 or medical vaccination exemption.  

Additionally, for everyone’s peace of mind, we ask that all guests complete a Lateral Flow Test within 2 days of Sapphire and bring NHS confirmation of a negative result. A reminder email will be sent closer to the date with instruction of how to do this.  

We will ask all guests, unless exempt, to wear a face covering in the venue foyer area. Once the above requirements have been checked, guest will be free to remove them. 

Tickets will NOT be available to purchase on the door as tickets will be capped at a percentage below the venue’s capacity.  

If you have any concerns/queries please get in touch with us via email srilanka@ic.ac.uk 

Late tickets have been introduced this year to encourage guests to purchase their Sapphire tickets in advance. For safety reasons mentioned above we will NOT be selling tickets on the door.