Frequently Asked Questions

• If you bought your ticket online, you will need to present a copy of the confirmation emails you received when you made your purchase.
• If you have a paper ticket, you will need to bring it along.
• If you’re lucky enough to look under 25 years old, we might ask for proof of age. Any of the usual forms of photographic ID are fine.

Don’t worry, we can change your ticket for you – just send an email to us at srilanka@imperial.ac.uk . We might ask you to purchase a top-up item to convert your ticket type, or if changing to an Under 16 ticket, arrange to refund the balance to you on the night.

Yes. Online tickets, if not part of a VIP table reservation are transferable. Just email them a copy of the confirmation email you received and make sure that they can present a copy at the front desk. You will also need to inform us on srilanka@imperial.ac.uk of the transfer and the recipient’s name before the date of the event.

Unfortunately, all products purchased on our online shop are NON-REFUNDABLE.

• If you bought your ticket online, you will need to present a copy of the confirmation email you received when you made your purchase.
• You will need to bring a valid Student ID indicating that you are still considered a full-time student on the 2nd March 2019. Please note that if your Student ID has only an unlabelled date printed, we will consider it as a date of expiry.
• If you have a paper ticket, you will need to bring it along.
• If you’re lucky enough to look under 25 years old, we might ask for proof of age, using government issued photographic ID. 

You could bring any official letter or document that confirms that you are a student. If you aren’t able to get one, we’ll let you in if you can provide proof that you’re between 16 and 18 years old.

If the ticket you need is more expensive than the one that you have bought, we can change your ticket for you – just send an email to us at srilanka@imperial.ac.uk. We might ask you to purchase a top-up item to convert your ticket type. Unfortunately we will not be able to change a more expensive ticket for a less expensive one.

Yes. Online tickets, if not part of a VIP table reservation are transferable. Just email them a copy of the TWO confirmation emails you received and make sure that they can present a copy at the front desk. You will also need to inform us on srilanka@imperial.ac.uk of the transfer and the recipient’s name before the date of the event.

Unfortunately, all products purchased our online shop are NON-REFUNDABLE.

If you’ve bought your ticket online, you’ll need to bring along the confirmation email that you received when you made your purchase.

If you’re lucky enough to look older than you are, we might have to verify your age to let you in. So don’t forget to bring along a form of ID if you’ve got one and think this might be the case!

Any children under 5 will have free entry to Sapphire.

Unfortunately, all products purchased on the online shop are NON-REFUNDABLE.

If the ticket you need is more expensive than the one that you have bought, we can change your ticket for you – just send an email to us at srilanka@imperial.ac.uk . We might ask you to purchase a top-up item to convert your ticket type. Unfortunately we will not be able to change a more expensive ticket for a less expensive one.

You will need to bring along print-outs of the confirmation email you received when you purchased your VIP Table Reservation.

You will also need to present tickets for the individual ticket-holders at your table. Please see the ‘Adult’ and ‘Student’ sections for what is required for individual ticket types.

Yes. Please do get in touch with us at srilanka@imperial.ac.uk .

Unfortunately, all products purchased on the online shop are NON-REFUNDABLE.

If you are unable to find 10 people for a VIP table that you have already purchased, please do get in touch with us at srilanka@imperial.ac.uk

You will need to bring along print-outs of the confirmation email you received when you purchased your VIP Booth Reservation.

You will also need to present tickets for the individual ticket-holders in your booth. Please see the ‘Adult’ and ‘Student’ sections for what is required for individual ticket types.

Once you have purchased your VIP booth reservation, please get in touch with us at srilanka@imperial.ac.uk to select your booths as we will be allocating booths on a first-come-first-served basis. Please note that, due to seating efficiency, we will be unable to allocate VIP booths to you without at least 2 accompanying tickets.

Yes. Please do get in touch with us at srilanka@imperial.ac.uk.

Unfortunately, all products purchased on the online shop are NON-REFUNDABLE.

If you are unable to find at least 2 people for the VIP booth that you have already purchased, please do get in touch with us at srilanka@imperial.ac.uk.